We offer website hosting, security and support services to clients we have developed brands and websites for. Below is a basic overview of our hosting and support services. Alternatively, if you have your own systems and support, we can provide a complete handover of your website.
Hosting
Basic | Advanced | |
|---|---|---|
Websites | 1 | 1 |
Host Location | Sydney (Google LLC/Siteground) | Sydney (Kinsta) |
Email Hosting | NA | NA |
Software Licensing: Extensions, plugins and Adobe Fonts * | Included * | Included * |
SSL | Included | Included |
CDN | Optional: Cloudflare | Optional: Cloudflare |
CMS and Plugin Updates | Auto | Auto |
Unmanaged Backups | Daily
(7 day retention) Optional Upgrades** | Daily
(14 day retention) |
Support | Ad-hoc
(See support notes below) | Ad-hoc
(See support notes below) |
Security Monitoring | Basic auto-scans. Additional security options** | Advanced active scan and removal (if required) included** |
Price | $65 p/mth($780 paid annually) | $100 p/mth($1200 paid annually) |
- All prices ex.gst.
- 50% discount on additional websites.
- 12mth agreement, paid in advance.
*Licensing. Websites built by Mezzanine use custom-built and licensed software, plugins and fonts such as Adobe fonts, RankMath Pro (SEO), Elementor Pro (Visual Page Builder) etc. Typically, each website uses between $400-$1000 p/yr in software and font licences. We hold agency and server licences for these, and while Mezzanine is hosting your website, the cost of these licenses are included in the hosting fees above.
Security
Every hosted website includes a baseline level of protection, backup and recovery. For clients who want extra peace of mind, we can add malware scanning and clean-up tools as an optional upgrade.
Advanced Backup Option
Additional upgrade for advanced backup package. $10/pm. Prepaid for 12 months.
Includes:
- 48 hours of hourly backups
- 5 Extra On-Demand Backups
- 7 Extra Daily Backups
- Backup Downloads
Support
Internet technology is ever-evolving and all websites require some form of maintenance from time to time. Likewise, your website should not sit idle. We encourage you to measure its effectiveness and continually evolve it to better serve your audiences.
Support requests can cover a variety of services and are typically smaller tasks that can resolved within 0.5 – 2hrs. They usually fall into the following groups;
- Technical Support. It’s a broad list and could cover anything from domain name (NS or DNS) or content delivery network (CDN) configurations, website optimisations, new integrations or adjustments to existing integrations (such as your CRM, Zapier, Xero, ActiveCampaign etc), CMS and Plugin updates, potential plugin conflicts and error resolutions, security updates, malware scanning and cleans, backups and backup restorations etc.
- Content and functionality updates. This could include changes to existing or new content, pages, post types, front-end designs and layouts, or adding new functionality to your website.
- We can also provide advice, research and recommendations when you’re wanting to make improvements or try something new.
More complex or time-consuming requests are quoted and delivered as separate projects.
There are two main ways to engage our support services;
Ad-hoc
Ad-hoc support is provided during business hours (M-F, 9-5pm AEST) are is charged as required at $250 p/hr with a minimum charge of $125 ex.gst. The vast majority of technical support requests are resolved within 0.5hr; however, after an initial investigation, if we require more than 1hr, we’ll let you know before going further.
Regular
In addition to technical support, the main purpose of setting up a regular support package is to allow us to focus and work on your brand strategy and digital goals. Each month we provide advice, execution, reporting and next steps. A monthly support package can range anywhere from $500 to $3500 per month and can cover basic support, content, SEO and more. Speak to your account manager for more information.